Privacy Policy

Information We Collect

We may collect information that you provide directly to us, including:

• Your name, email address, telephone number, and mailing or billing address
• Reservation and stay information, including arrival and departure dates, room or bed selection, guest names, and special requests
• Payment and transaction information
• Identification information provided at check-in
• Information you provide when contacting us, joining our mailing list, completing a survey, or participating in a promotion

Payment information may be collected and processed by our payment processors and booking providers. We may receive limited information about the transaction rather than your complete payment card details.

We may also automatically collect certain technical information when you use our website, booking system, or guest wifi, including your IP address, browser and device type, pages visited, referring website, connection times, and network identifiers.

Security cameras may operate in certain public, entrance, exterior, and operational areas of the property for safety, security, incident investigation, and protection of guests, employees, and property. Cameras are not located in guest rooms, bathrooms, or other areas where guests reasonably expect privacy.

How We Use Your Information

We may use your information to:

• Process and manage reservations, payments, and stays
• Communicate with you about a reservation or request
• Provide guest services and respond to questions or concerns
• Operate and improve our website, booking process, guest wifii, property, and services
• Send promotional communications when you have agreed to receive them
• Detect and prevent fraud, security incidents, and misuse
• Protect the safety and rights of our guests, employees, business, and others
• Maintain business, financial, tax, insurance, and legal records
• Comply with applicable laws and lawful government requests

Cookies and Website Analytics

Our website and booking system may use cookies and similar technologies to operate properly, remember user preferences, understand website traffic, improve performance, and measure the effectiveness of our communications or advertising.

Some of these technologies may be provided by third parties, such as our booking engine, website analytics provider, advertising platforms, or embedded services.

You can generally control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of the website or booking process. Where required, our website may also provide tools allowing you to manage your cookie preferences.

How We Share Information

We do not sell or rent personal information.

We may share information with third parties that provide services on our behalf, including:

• Property-management and reservation-system providers
• Online travel agencies and booking platforms
• Payment processors and financial institutions
• Website-hosting, analytics, advertising, email, and technology providers
• Guest wifi and security providers
• Accountants, insurers, attorneys, and other professional advisers

These parties may access information only as reasonably necessary to provide their services or as otherwise permitted by law.

We may also disclose information when required by law or when reasonably necessary to protect the safety, rights, or property of The Local NYC, our guests, employees, or others. Information may also be transferred in connection with a sale, financing, merger, restructuring, or transfer of the business.

Reservations made through an online travel agency or other third-party platform are also subject to that company’s privacy policy.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

You may opt out of promotional text messages by replying STOP, where applicable. Opting out of marketing communications will not prevent us from contacting you about an existing reservation, transaction, safety issue, or service request.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide our services, maintain required business records, address disputes or security incidents, and satisfy our legal, tax, insurance, and operational obligations.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 for marketing purposes.

A parent, guardian, or other responsible adult may provide information about a minor when making or managing a reservation.

Third-Party Websites

Our website may include links to booking platforms, maps, social-media services, or other third-party websites. We are not responsible for the privacy practices of those third parties, and

their own privacy policies apply.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We may need to verify your identity and may retain certain information when required for legitimate business, safety, financial, or legal purposes.

Changes to This Policy

We may update this Privacy Policy periodically. Any revised policy will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or our handling of personal information, please contact:

The Local NYC
13-02 44th Avenue
Long Island City, New York 11101
Email: info@thelocalny.com
Telephone: +1-347-738-5251