General Manager for Hostel Operations


Job Description – The General Manager is responsible for over-seeing all aspects of day-to- day hostel operations including guest services, maintenance, housekeeping, and food and beverage operations. Additionally, the General Manager will have responsibility for fiscal operation of the hotel including budgeting/financial planning, sales and booking strategies, pricing and yield management. The General Manager oversees all human resources operations including hiring, training, scheduling, payroll, and performance reviews. All staff, including reception, housekeeping, food and beverage as well as two assistant managers for reception and bar/café operations report directly to the General Manager. The General Manager will report directly to the owners of the hotel.

About The Local NY – Opened in 2014, The Local NY is an upscale hostel that operates with the following core principles –affordability, cleanliness, accessibility, safety and security, excellent customer service, and creative and contextual design. The Local sleeps 146 guests in 37 guest rooms. Most rooms are 4-bed shared dormitories with private bathrooms. The Local has generous common space including a café, bar, event space and rooftop deck. The café/bar operates as a coffee shop by morning and a full bar in the afternoon/evening. The Local is owned and operated  by Sunlite Avenue Holdings, LLC, a team of 3 principals who currently oversee the management of the hostel.

Job Functions (including but not limited to):

Human Resources

  • Recruit, interview, train, and manage staff of receptionists, housekeepers, baristas and bartenders
  • Coordinate scheduling, payroll, and performance reviews
  • Ensure team member satisfaction and development

Guest Services

  • Ensure complete satisfaction of all guests by providing the tools required by reception to provide excellent service, monitoring and maintaining standards of customer service and resolving all complaints
  • Respond to guest reviews online and maintain satisfaction scores as determined by the management company

Sales/Booking Strategies

  • Coordinate all marketing and public relations efforts
  • Maintain and oversee relationship with booking sites, channel managers, etc
  • Coordinate group sales strategy
  • Maximize room revenue through yield management and pricing strategies

Fiscal Operations

  • Complete weekly and monthly reporting on sales, pricing, revenue etc.
  • Review daily cash and credit card transactions
  • Develop annual and monthly expense budgets and revenue forecasts
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Coordinate month-end reporting with accountants
  • Pay and report weekly and monthly invoices and expenses

Bar/Café Operations

  • Oversee ordering and inventory controls
  • Plan and execute in-house programming for guests as well as public and private events
  • Supervise food safety and cleanliness


  • Coordinate housekeeping scheduling and inventory
  • Conduct daily room inspections to ensure cleanliness standards are being met
  • Manage and motivate the housekeeping staff


  • Coordinate day-to-day maintenance and repairs
  • Coordinate ongoing maintenance and capital expenditures to ensure property upkeep


  • Supervise ordering and inventory of supplies, bar inventory, and ff&e


  • Bachelor’s degree preferred
  • 3+ years of hotel management experience with a proven track record of financial success preferred
  • Must have effective oral and written communication skills
  • Must have proven excellent customer relations and guest services skills
  • Must have outstanding leadership skills required to motivate and develop a staff of 20 people
  • Must be an independent, self-motivated individual skilled in prioritizing, multi-tasking and delegating
  • Ability to work flexible schedule including weekends and holidays
  • Foreign language skills preferred
  • Must successfully pass FDNY’s F-07 Fire and Emergency Drill Conductor fitness exam and the NYC DOH’s Food Protection Course and Certification Exam within 60 days of hire


  • Salary commensurate with experience
  • Medical and dental plan
  • 401k plan
  • 15 days paid vacation

To Apply:

Email a resume and cover letter to