Updated COVID-19 procedures at The Local NY

Hello Intrepid Travelers!

We hope you are feeling well in these uncertain times.  We are doing our best to adapt to the ever-evolving Coronavirus pandemic.  Below are some important updates about complying with recently introduced mayoral policies to ensure your health and safety. 

Updated New York City Laws

The city of New York has issued a travel advisory in response to the increased rates of COVID-19 transmission in certain states within the United States. We recommend reading the travel advisory and checking back frequently for changes before you arrive. The link below contains very important data for guests travelling to New York State, and at The Local NY we will be following these guidelines. The information can be accessed here:

https://coronavirus.health.ny.gov/covid-19-travel-advisory

If you are travelling from a state other than New York, New Jersey, Connecticut, Pennsylvania, Massachusetts, or Vermont, you may be subject to quarantine rules and you must complete the Traveler Health Form by clicking the link below. Prior to check in, you must send a screen shot of the results of the survey to info@thelocalny.com. You should receive a green check mark, or a red ‘X’ at the end of the survey.

https://forms.ny.gov/s3/Welcome-to-New-York-State-Traveler-Health-Form

All arriving guests must fill out a COVID-19 self-declaration form provided by the front desk upon check in. In a measure to keep all guests safe, should quarantine be required, guests will not be allowed to stay in shared dormitories. All guests are welcome to upgrade to private accommodation, subject to availability.

Changes to Reception Hours

We have decided to make some operational changes in order to better serve you.

Beginning Monday, Thursday November 5th, we will be operating as follows:

  • The reception desk will only be open between the hours of 9am-1pm and 3pm to 8pm

If you are checking in, please come during these hours. If you need to make changes to your reservation, we ask that you please do so between these hours.  If you know that you will need to check out of the hostel at a time that is outside of these hours, please let us know a day in advance so that we can make accommodations.

  • Outside of these hours, you may contact management in the case of emergency via Call, SMS or Whatsapp at (646) 828-7273.

Please note that any non-emergency calls between the hours of 10pm-7am will incur a charge of $20.  This includes lock-outs, check-outs outside of posted reception hours, etc.

For anything non-emergency information please email us at info@thelocalny.com and we’ll respond as soon as possible.

  • Please give our front desk staff your email address and phone number upon arrival. We will most often be communicating with guests via email to deliver up to the moment information.
  • Front Door access is controlled by a PIN  – Please stop by the front desk for the PIN number.  We change the number frequently and will update you when we do via email.
  • Our café and bar services are limited.  Coffee is available on weekends during our morning reception hours and beer & wine are available during the evening hours seven days a week.

Housekeeping

We have placed bottles of sanitizer and cleaning cloths in each of your rooms so that you may sanitize surfaces as you use them.  Please let us know if you need more solution or a fresh rag.

We will be cleaning rooms between the hours of 10 am and 3 pm. If you would like your room cleaned and sanitized, please step out to the hallway when housekeepers arrive. For everyone’s safety, we won’t enter an occupied room. If you are staying in a private room, you can request no housekeeping service when you check in.

Your Health

If you feel that you are experiencing symptoms of coronavirus while staying with us (fever, dry cough, body aches, shortness of breath) PLEASE DO NOT LEAVE YOUR ROOM and call or email us immediately.  It is imperative that you do not infect others, so we ask that you REMAIN IN YOUR ROOM AND CALL OR EMAIL RECEPTION.  We have protocols in place to help you get what you need without further infecting others.

Please let us know if you have any questions by calling us at +1-347-738-5251 (reception) or emailing us at info@TheLocalNY.com.  We really appreciate your trust and confidence at this time and are working our hardest to make sure you are safe and secure.

Be well, The Local Team